Privacy Policy

Carolina Navigators collects the information you provide when you request transportation — your name, contact details, and trip details — and uses it only to review, arrange, and operate your transportation.

This policy should be read together with our Terms & Conditions, which govern the transportation service itself.

What we collect

When you submit a request we collect your name, email address, phone number, passenger details you provide, and the details of the trip (dates, times, locations, flight information, and any notes you add).

If we later give you access to view your trips online, we also hold the email address you sign in with. We do not ask for or store card numbers.

How we use it

We use this information to respond to your request, confirm availability and pricing, operate the transportation you book, and communicate with you about your trip. We do not sell your personal information, and we do not use it for advertising.

Who else sees it

We share your information only where it is needed to run the service:

• The driver assigned to your trip receives what is needed to carry it out — the pickup time, the addresses, the passenger name and a contact phone number, flight details where relevant, and any instructions we have given them. Drivers do not see pricing, and they see only the trips they are assigned to.
• Our suppliers, who host and operate this service on our behalf: Supabase (the database and sign-in system, hosted in the United States), Vercel (website hosting), Resend (email delivery), and a messaging service we use to alert the owners when a new request arrives, which receives the passenger name, phone number, pickup and destination for that purpose.
• Stripe, our payment provider, if you pay online. Your card details go directly to Stripe from their own secure payment page and never reach Carolina Navigators.

We may change suppliers over time; where we do, the replacement is held to the same purpose — operating your transportation and nothing else. We may also disclose information where we are legally required to.

Communications

We contact you about your own request and your own trips — by email, or by phone if we need to reach you quickly. We do not send marketing email, and there is no mailing list to unsubscribe from.

We do not send text messages to customers. Text alerts are used only to notify the owners of Carolina Navigators that a request has come in.

Retention & access

We keep trip records for as long as we need them to run the business and to meet our tax and accounting obligations. You can ask us for a copy of the information we hold about you, or ask us to delete it, and we will tell you what we are able to do.

Contact

If you have a question about the information we hold about you, email us at info@carolinanavigators.com, or reply to any message from us about your trip.

Our full contact details are in the Contact section of our Terms & Conditions.